Previous incidents

Users will now see complete lists displayed on the interface, including documents, entities, studies, queries, highlights, images, shared objects, and activities. All functionalities have been fully restored, and you should experience improved performance and responsiveness across the platform.

We appreciate your patience and understanding during this time. Your data integrity and security are our top priorities, and there was no corruption of existing data or security breach during this inc...

Following the incident on November 4, 2024, we implemented a temporary solution to keep the platform operational by reducing the data load. As a result, users will see shorter list displays on the interface, including documents, entities, studies, queries, highlights, images, shared objects, and activities. We are actively working on a long-term solution, which will be deployed in the coming weeks.

We are currently experiencing an issue that may result in degraded performance of the Universe. Our team is actively investigating the root cause and working to resolve it as quickly as possible.

We are currently facing issues with the Advanced Search, Ask Igor, and Notification services. Our team has identified the issue and is actively working on a solution. As we address this, you may experience temporary unavailability or reduced performance of these services. We'll keep you updated on our progress.

Thank you for your patience and understanding.

We are currently facing issues with the Advanced Search, Ask Igor, and Notification services. Our team has identified the issue and is actively working on a solution. As we address this, you may experience temporary unavailability or reduced performance of these services. We'll keep you updated on our progress.

Thank you for your patience and understanding.

We are currently experiencing issues with our search functionality and Redis service. Our team has identified the problem and is initiating a failover switch to restore normal operations. During this time, search services may be temporarily unavailable or experience degraded performance. We are working to resolve the issue as quickly as possible and will provide updates as the situation progresses.

Thank you for your patience.