Previous incidents

Users will now see complete lists displayed on the interface, including documents, entities, studies, queries, highlights, images, shared objects, and activities. All functionalities have been fully restored, and you should experience improved performance and responsiveness across the platform.

We appreciate your patience and understanding during this time. Your data integrity and security are our top priorities, and there was no corruption of existing data or security breach during this inc...

Following the incident on November 4, 2024, we implemented a temporary solution to keep the platform operational by reducing the data load. As a result, users will see shorter list displays on the interface, including documents, entities, studies, queries, highlights, images, shared objects, and activities. We are actively working on a long-term solution, which will be deployed in the coming weeks.

We are currently experiencing an issue that may result in degraded performance of the Universe. Our team is actively investigating the root cause and working to resolve it as quickly as possible.